Summary
This has been a whistle-stop tour of process analysis and improvement techniques. We have seen all the major tools in the process analyst's kit bag, with a view to creating a deep understanding of the process we are seeking to systematize in our BPMS.
There is much more to this than we can squeeze in one chapter, and there are plenty of sources for further information. For more detail and practical examples read the incomparable Workflow Modeling: Tools for Process Improvement and Application Development by Alec Sharp and Patrick McDermott (ISBN 978-1-58053-021-7), or The Reengineering Revolution by Michael Hammer (ISBN 978-0-88730-736-2).
In this chapter, we have considered the following deliverables of this phase of our BPM project, and we have seen worked examples of each where it has been appropriate:
Project initiation document
As Is:
Flowchart
Activity flow diagram
RACI matrix
Process metrics analysis
To Be:
Activity flow diagram
RACI matrix
Implementation plan
