Chapter 7. Ongoing process improvement
As the sun sets on our glorious BPM project, it is time to look back in wonder at the highs and lows that got us this far. Is our sponsor happy? Have our users adopted the system? How much has the application saved our business? The answers to these questions may not always be positive, but they must be posed if we are to learn for next time. And just as we reach what we believe to be the summit of this particular project mountain, we find that this is in fact, only the first in a series of peaks, leading to a much higher pinnacle. In fact, the work has only just begun. The real improvements are still to come from ongoing process improvement efforts based on the high quality process metrics data we are now collecting. JBoss jBPM is such a rich product that it would be churlish to stop at what we have got now: there are many opportunities for further development that remain to be explored.
In this final chapter we will:
Assess our project
Perform process...
