Business process documentation

With the hurly burly of the development phase out of the way, there is now more time to devote to "nice to have" features of our BPM system. One of these features that we might like to develop further is our online process documentation for our users. Why would we want to do this? Well, an intuitive system is one thing, but the reality of naive users is quite another. In truth, a user community is much more likely to fully adopt a new system if users have crystal clear documentation talking them through what they have to do and why they have to do it. Ideally, this documentation should be available from go-live, if not before to coincide with training, but in the real world this is unlikely to get the resources it needs.

Good quality business process documentation pays for itself. It provides the basis of training materials, which would otherwise be dry and hard to understand without a process context. This means that new hires can be brought in much more...