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Building Enterprise Ready Telephony Systems with sipXecs 4.0

You're reading from   Building Enterprise Ready Telephony Systems with sipXecs 4.0 Leveraging open source VOIP for a rock-solid communications system

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Product type Paperback
Published in Jul 2009
Publisher Packt
ISBN-13 9781847196804
Length 314 pages
Edition 1st Edition
Tools
Concepts
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Toc

Table of Contents (17) Chapters Close

Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
1. Preface
1. Introduction to Telephony Concepts and sipXecs FREE CHAPTER 2. System Planning and Equipment Selection 3. Installing sipXecs 4. Configuring Users 5. Configuring Phones in sipXecs 6. Connecting to the World with sipXecs 7. Configuring sipXecs Server Features 8. Using sipXecs—The User Perspective 9. Configuring Advanced sipXecs Features 10. Utilizing the sipXecs ACD Service 11. Maintenance and Security Glossary

Intercom


The intercom feature allows a caller to dial an extension, and have the called extension automatically go off hook so the two parties can then have a conversation. This feature only works with Polycom, LG Nortel, and snom phones on the receiving end of an intercom call.

To configure the intercom feature, in system administration click on the Features menu and select the Intercom menu item. The following screenshot shows the intercom feature enabled for the phones in the Poly650 and Poly330 phone groups.

The available settings are as follows:

  • Groups: This contains list of phone groups for which the receiving end of an intercom call is allowed. The intercom feature only works with Polycom, LG Nortel, and snom phones at the receiving end of the call that are members of the groups listed. As in other places in the configuration server, use spaces to separate multiple group names and groups can be defined on-the-fly.

  • Intercom prefix: This allows the administrator to customize the...

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