Auto Attendant example
As mentioned in Chapter 2, when designing an auto attendant, the best policy is to keep the menu structure as simple as possible. Most of us have experienced examples of poorly designed auto attendants and they never result in a positive experience for the caller.
The following is an example flow diagram of a multilevel auto attendant for a typical widget company.
The above example shows how an Auto Attendant menu structure would be created and flow in sipXecs. This auto attendant is referred to as a multilevel auto attendant because main menu option 2 calls yet another auto attendant.
The preceding call flow has calls getting to the main auto attendant from the gateway to extension 100. Users have menu options 1 to 4 for various departments, 9 for the dial by name directory, 0 will dial the system operator extension, # is the option for a caller to get to the voicemail system login, and * allows the user to repeat the auto attendant prompt. The options 9, 0, #, and...