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Building Enterprise Ready Telephony Systems with sipXecs 4.0

You're reading from   Building Enterprise Ready Telephony Systems with sipXecs 4.0 Leveraging open source VOIP for a rock-solid communications system

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Product type Paperback
Published in Jul 2009
Publisher Packt
ISBN-13 9781847196804
Length 314 pages
Edition 1st Edition
Tools
Concepts
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Table of Contents (17) Chapters Close

Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
1. Preface
1. Introduction to Telephony Concepts and sipXecs FREE CHAPTER 2. System Planning and Equipment Selection 3. Installing sipXecs 4. Configuring Users 5. Configuring Phones in sipXecs 6. Connecting to the World with sipXecs 7. Configuring sipXecs Server Features 8. Using sipXecs—The User Perspective 9. Configuring Advanced sipXecs Features 10. Utilizing the sipXecs ACD Service 11. Maintenance and Security Glossary

Phantom users


Phantom users (phantoms) are user accounts on the system that don't really ever have phones logged into them. These phantoms can be used for general delivery voicemail mailboxes, for departmental control over an auto attendant, or for routing phone calls. Just as with regular uses, DIDs can also be assigned to phantom users for additional call routing functionality.

Live daytime attendant

One common use for phantoms is for handling the inbound routing of calls from gateways. Since there is no way from the system auto attendant to have calls routed to a live operator during the day, a routing phantom can be utilized to accomplish this task.

The following steps are required to make this work:

  1. 1. Create a new user account

  2. 2. Disable voicemail for the phantom user

  3. 3. Create a working day schedule in the user account

  4. 4. Set up forwarding on the user account to the answering extension during the working day schedule and an 'if no answer' route to the auto attendant dial plan entry

  5. 5. Configure...

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