Phantom users
Phantom users (phantoms) are user accounts on the system that don't really ever have phones logged into them. These phantoms can be used for general delivery voicemail mailboxes, for departmental control over an auto attendant, or for routing phone calls. Just as with regular uses, DIDs can also be assigned to phantom users for additional call routing functionality.
Live daytime attendant
One common use for phantoms is for handling the inbound routing of calls from gateways. Since there is no way from the system auto attendant to have calls routed to a live operator during the day, a routing phantom can be utilized to accomplish this task.
The following steps are required to make this work:
1. Create a new user account
2. Disable voicemail for the phantom user
3. Create a working day schedule in the user account
4. Set up forwarding on the user account to the answering extension during the working day schedule and an 'if no answer' route to the auto attendant dial plan entry
5. Configure...