User Support
Even the users of the best API products in the world will, at some point, need support to get their jobs done. Interacting with user support doesn’t mean the API product is not well built or the quality is not the best. Instead, it’s often a sign that the API needs to evolve beyond how it was designed in the first place.
You’ll begin this chapter by learning how you can help users get their jobs done. You’ll learn that user support is a set of resources that you can use to help users whenever they have problems. You’ll then learn about the benefits of a good user support program. Not only that, but you’ll see that users will feel increased trust in your API product if it has good user support. You’ll also learn that having users requesting your assistance means they’re engaged. You’ll learn that you can use all the feedback you get from users to enhance your API product. You’ll then see how to create...
