Chapter 3: Getting Support on AWS

1. C. The Basic plan won’t provide any personalized support. The Developer plan is cheaper, but there is limited access to support professionals. The Business plan does offer 24/7 email, chat, and phone access to an engineer, so until you actually deploy, this will make the most sense. At a $15,000 monthly minimum, the Enterprise plan won’t be cost effective.

2. B. Using the public documentation available through the Basic plan won’t be enough to address your specific needs. The Business and Enterprise plans are not necessary as you don’t yet have production deployments.

3. D. The lower three support tiers provide limited access to only lower-level support professionals, while the Enterprise plan provides full access to senior engineers and dedicates a technical account manager (TAM) as your resource for all your AWS needs.

4. C. Basic plan customers are given customer support access only for account management issues and...