Automating a password reset using ITSM and Ansible
With the help of ITSM tools and Red Hat Ansible Automation Platform (or community Ansible AWX), it is possible to implement zero-touch automation use cases such as database user password resets, database provisioning, and so on. Users will interact with the ITSM tool, and the tool will interact with Ansible Automation Platform to implement the task implementation, as shown in the following figure:
Figure 8.34 – ITSM and Ansible Automation Platform integration for database operations
This programmatic automation is one of the best features of Ansible and helps organizations scale their automation landscape by integrating with existing tools and software.
Use customized forms or ticketing systems in the ITSM tool, as shown in the following screenshot:
Figure 8.35 – Jira ticket and its details
The ITSM tool, such as Jira or ServiceNow, can also be configured with custom...