Monitoring and Evaluation
Once there is something to test, even a trial version, be on top of the processes for evaluating the results. Unsurprisingly, the methods discussed (surveys, interviews, feedback) can be re-used to see how beta customers or early adopters perform.
Another Pet Peeve
The word beta sends the wrong message to a non-technical customer that the product is not ready for them. Consider other terms such as limited release or, my favorite, access for early adopters. This label might put them in a better frame of mind to handle issues and provide feedback.
Since retrieval-augmented generation (RAG) is fundamental to most enterprise solutions for sales and support, metrics around the quality of that approach are essential. A combination of data science, product managers, and the design team is required to improve results. A heuristic approach using design experts or trained individuals can evaluate RAG or other LLM outputs that provide results to customers.
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