The DESC model
This is a great model to use when you need to strongly assert your opinion and where there's little room for negotiation, making it ideal for a reprimand.
Describe the situation
Like the BAR model introduced in Chapter 3, Addressing Specific Performance Issues, you will first give a summary of the event to be discussed. We already covered context setting in the previous chapter, so I'll use just one example here to illustrate this.
"Trevor, I want to talk to you about your timekeeping, and in particular the fact that you have been late three times this week."
Express the impact
At this stage, you can state the wider effect that the observed behavior is having in the workplace—perhaps on other people, results, public relations, or some other area.
"When you turn up late, it makes the team appear unprofessional, and I'm concerned that it sets a bad example to the newer members of staff who are still fresh in their careers."
State what you want to change
You can now give a positive and...
