Industry trends in supply chain management
The business trends that impact supply chains include:
- Blurring of boundaries between industries—telecom, financial services, and retail
- Contiguous multichannel shopping experience
- Customer collaboration as a core competence in digital business
- Store as the multichannel execution hub of a digital business
- Digital workplaces of future with bring-your-own device, crowd-sourcing, and mobile workforce
- Executing multichannel fulfillment for competitive differentiation
- Focusing on customer-facing processes for business transformation
- Growing use of predictive customer analytics and intelligence
The technology trends that impact supply chains include:
- Combining digitalization with the Internet of Things
- Prioritizing the role of multichannel Master Data Management (MDM) and Multichannel Content Management (MCM) in digitalization and customer experience
- Deploying distributed order management to execute retailer multichannel fulfillment strategies
- Introducing...
