Monitoring performance

In this section, we will discuss the tools that we can use to monitor our Salesforce orgs proactively. Remember our discussion from Chapter 3, Understanding Data Management: preventing a problem from happening costs $1 compared to remediating it once it has materialized, which costs $10. If the remediation doesn’t happen in time and a failure happens, it could cost $100 to fix. In the next section, we will discuss what to monitor, and in the subsequent sections, we’ll look at some of the tools that are available for monitoring your Salesforce org.

What to monitor?

There are tens of benchmarks to measure, but are there a few that we can measure that will provide the most value to us? The short answer is yes; you can track and monitor performance on the following metrics. For some of these, you will need to consult your networking team to suggest the best tools available for the job. Be prepared to explain how Salesforce works, its multitenant...