You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

Chapter 13: Commerce and Integration

The three prerequisite certifications for the B2C Solution Architect certification covered in the previous chapter focused entirely on the Salesforce Platform and Marketing Cloud. However, there's much more to preparing for this capstone certification than only knowing those two products. In this chapter, we'll focus predominantly on B2C Commerce exam preparation topics that will help round out your core knowledge.

In Chapter 3, Direct-to-Consumer Selling with Commerce Cloud B2C, we covered the most important B2C Commerce capabilities that are relevant for the B2C Solution Architect exam. In this chapter, we'll highlight several of those areas that are worth revisiting and complete the picture by covering some of the preparation topics that are required for the B2C Technical Architect certification. While this certification isn't necessary for a B2C Solution Architect, it provides an excellent complement to the Salesforce...