Summary
In this chapter, we described the general process of detecting and fixing problems. When working in complex systems, there's the challenge of properly detecting and categorizing the different reports to be sure that they are prioritized. It's very important to be able to reliably reproduce the problem in order to show all the conditions and context that are producing the issue.
Once a problem is deemed important, there needs to be an investigation into why this problem is happening. This can be on the running code, and use the available tools in production to see if it can be understood why the problem occurs. The objective of this investigation is to be able to replicate the problem locally.
Most issues will be easy to reproduce locally and move forward, but we also described some tools in case it remains a mystery why the issue is being produced. As the main tool to understand the behavior of the code in production is logs, we talked about creating a request...
