Reengineering the BPM Process to improve performance
You will find the Analysis results are as follows:
|
Process |
Units |
Time |
Cost |
|---|---|---|---|
|
SalesToContract |
Current Queue Size = 89 |
Average Processing Time - 4 hrs 30 min |
$17250 |
It shows that the Queue Size is huge and that time and cost taken for the process are also very high.
You can perform a lot of change to improve the performance of your process and hence can reduce the operational cost of running this process to the business.
How to do it...
You can reengineer the process to increase process performance with the following steps:
1. Go to the Simulation Definitions dialog for the process and click the Resources tab.
2. Increase the capacity of businessanalyst from 2 to 5, contracts to 5, and approver to 5, as they are the most problematic areas.
3. Click Save.
4. Click Run in the Simulation window to rerun the simulation.
5. Click on the Time | Average Processing Time checkbox. You will find that Average Processing Time has reduced to 45 minutes...
