Top 10 tips for process modeling
One way of ensuring a buy-in is to use a methodology that is proven to deliver results. Nothing overcomes objections like success. So, here are my top 10 tips for modeling with a bonus tip thrown in for free. I have gathered these tips over the years, and I wish to acknowledge the business analysts and modelers with whom I have worked and who have contributed to a few of the tips.
#1 Identify and engage the process owner
Unless the process owner is fully committed to process improvement, it will not happen and any attempts will be met with resistance.
Failure to engage a committed process owner guarantees failure to improve the process in the long term.
The people who understand the process the best are those engaged in it, either as customers, suppliers, or staff who run the process. Getting engagement from everyone who has responsibility is the best way to deliver transformation. The appreciative inquiry method is an innovative way of doing this, by engaging...
