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You're reading from Microsoft Power Platform Functional Consultant: PL-200 Exam Guide Learn how to customize and configure Microsoft Power Platform and prepare for the PL-200 exam

Product type Paperback

Published in Dec 2020

Publisher Packt

ISBN-13 9781838985684

Length 648 pages

Edition 1st Edition

Tools

Dynamics CRM

Concepts

Project Management

Author (1):

Julian Sharp

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Table of Contents (34) Chapters

Preface

1. Section 1: Introduction

2. PL-200 Exam FREE CHAPTER

3. Section 2: Microsoft Dataverse

4. Power Platform

5. Data Modeling

6. Business Rules

7. Classic Workflows

8. Managing Data

9. Dataverse Settings

10. Security

11. Section 3: Power Apps

12. Model-Driven Apps

13. Canvas Apps

14. Portal Apps

15. Section 4: Automation

16. Power Automate Flows

17. Business Process Flows

18. UI Flows

19. Section 5: Power Virtual Agents

20. Creating Chatbots

21. Configuring Chatbots

22. Section 6: Integrations

23. Power BI

24. AI Builder

25. Microsoft 365 Integration

26. Application Life Cycle Management

27. Tips and Tricks

28. Practice Test 1

29. Answers to Practice Test 1

30. Practice Test 2

31. Answers to Practice Test 2

32. Assessments

33. Other Books You May Enjoy

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Introducing Power Virtual Agents

Power Virtual Agents chatbots are chatbots powered by artificial intelligence (AI) that allow users to focus on more complex and higher-value work while the chatbots themselves handle simple repetitive interactions. As with Chapter 18, AI Builder, you do not need to be a data scientist or even a developer to create chatbots using Power Virtual Agents.

Power Virtual Agents chatbots interact with customers and employees, answer questions, and provide information. You can deploy Power Virtual Agents chatbots to multiple channels, including your own website, Facebook, and Microsoft Teams.

Microsoft provides an alternative method for building chatbots using Azure Bot Service. The principal difference is that Azure Bot Service uses C# or Node.js to create your bot, while Power Virtual Agents follows the no-code approach of the Power Platform.

In this section, we will look at the scenarios and use cases for Power Virtual Agents...

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Authors (1)

Sharp

Julian Sharp is a Dynamics 365 and Power Platform solutions architect and Microsoft Certified Trainer. He holds many certifications in configuring, customizing, and developing for several Microsoft products. Julian is a Microsoft MVP who has been building solutions on the Microsoft stack for 20 years. He uses a combination of Microsoft Dynamics 365, Power Platform, and Azure to create solutions to meet complex business needs. Julian is the author of Microsoft Power Platform Functional Consultant: PL-200 Exam Guide. Extending Power Platform both on the server side and the client side to enhance the user experience has recently led Julian into utilizing code components in his solutions.

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