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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Script Includes


Business rules are inherently tied to a database action. However, often you want to write code that is available in multiple places, perhaps creating utility functions or even creating your own data structures. Script Includes are designed specifically for this situation. The big advantage, aside from the separation that encourages efficient reuse, is that the code is only accessed and parsed on demand, meaning that your scripts only run when they need to. This process is cached, optimized, and controlled, giving meaningful performance benefits.

When you create a Script Include, you give the record a name. This is very different to the name of a business rule. The name in a Business Rule is purely descriptive, enabling you to find the script more easily. For a Script Include, the Name field must have a value identical to the name of the function or class you are defining, since it is used by the platform to identify the code when you try to call it. This means your Script...

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