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Mastering Salesforce Experience Cloud

You're reading from   Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

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Product type Paperback
Published in Oct 2024
Publisher Packt
ISBN-13 9781835466346
Length 328 pages
Edition 1st Edition
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER
2. Chapter 1: Defining Your Digital Experience Strategy 3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features 4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need? 5. Part 2: Infrastructure Setup to Support and Customize Design Strategy
6. Chapter 4: Curating Data Models 7. Chapter 5: Understanding Experience Cloud Templates 8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components 9. Part 3: Human-Centric Development
10. Chapter 7: Leveraging Screen Flows versus Apex 11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages 12. Chapter 9: Marketing Automation Setup 13. Chapter 10: Leveraging Case Management and Knowledge Bases 14. Part 4: Site Launch
15. Chapter 11: Security – Authentication, Data Sharing, and Encryption 16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting 17. Chapter 13: Site Launch, Maintenance, and Moderation 18. Part 5: Certifications
19. Chapter 14: Best Practices and Certification Test Preparation 20. Index 21. Other Books You May Enjoy

AppExchange and third-party marketing tools

After setting up custom CMS spaces and content for our franchisees and end-consumer audiences, optimizing them for their best Marketing Cloud journeys, and designing our sites to work with search engines in mind, what do we do when we want to add other marketing functions to our site? What if we want to implement features we often see on web experiences outside of the Salesforce family, such as the ability to embed scheduling, highly trackable video players, document signature capture, or even more advanced reporting?

Before you go for the completely custom route and decide to build yourself complex APIs, custom LWCs, or intricate architecture, check out the Salesforce AppExchange to see whether they have any tools you could download and embed. For common needs, such as scheduling automation, video embeds, or document generation, several third parties have already made solutions easily accessible on the AppExchange. Do your research when...

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