Summary

Transparency and consistently reporting metrics to your internal and external user communities will ensure a thriving ecosystem of trust and transparency. In this chapter, we took you through native reporting and introduced you to the concepts of leveraging bots, third-party reporting applications, Google Analytics, and CRMA. Here’s a reminder of the skills that you should be taking away from this chapter:

• Knowing which native reports come with Experience Cloud for monitoring performance, in addition to which custom reports can be set up within Salesforce
• Learning how to properly implement Google Analytics or other third-party analytics tools into Experience Cloud to capture the data you care about
• Identifying configuration considerations and leveraging guidance in setting up reporting that your end users can see

We are in the home stretch of our journey through setting up Experience Cloud! Up next, we will talk through how to deploy and monitor...