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Learning ServiceNow

You're reading from   Learning ServiceNow Administration and development on the Now platform, for powerful IT automation

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Product type Paperback
Published in Jun 2018
Publisher
ISBN-13 9781788837040
Length 388 pages
Edition 2nd Edition
Languages
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Author (1):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (17) Chapters Close

Preface 1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-Side Glide API 10. The Client-Side Glide API 11. Server-Side Scripting 12. Client-Side Scripting 13. Service Portal Scripting 14. Debugging 15. Pro Tips Index

Reverse if false


The Reverse if false tick-box (which is only available on the Advanced view of the UI Policy and Catalog UI Policy forms), allows us to specify whether the UI Policy Actions (or Catalog UI Policy Actions) associated with our Catalog UI Policy, have their actions reversed whenever the condition associated with their parent policy does not evaluate to true.

For example, imagine we have a condition [Assigned to][is empty] on a UI policy. When met, a UI policy action is triggered, which sets the Assignment group field to Mandatory. This way, if we don't have an assigned user, at least we can be sure we have an assigned group.

In this scenario, if we have Reverse if false enabled, then as soon as the assignment group field contains a value (thus making it so the condition would return false), then not only is the UI policy action which made Assignment group read-only no longer applicable, but instead, an action with the opposite effect is fired, actively setting the Assignment...

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