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Learning ServiceNow

You're reading from   Learning ServiceNow Administration and development on the Now platform, for powerful IT automation

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Product type Paperback
Published in Jun 2018
Publisher
ISBN-13 9781788837040
Length 388 pages
Edition 2nd Edition
Languages
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Author (1):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (17) Chapters Close

Preface 1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-Side Glide API 10. The Client-Side Glide API 11. Server-Side Scripting 12. Client-Side Scripting 13. Service Portal Scripting 14. Debugging 15. Pro Tips Index

Scripts from the server


One of the main themes over the last couple of chapters, has been performance. That's not an accident. Whether you're sending AJAX requests to the client from the server, or sending script files from the server to the client—whether you're executing synchronously, or asynchronously—it's important to always consider "what impact will this have on the user experience, can I improve that, and (if not), is it worth it?"

Often, a few-millisecond delay in processing is well worth the added or improved functionality that a given script might add, but even so, it's important to consider whether there is a more efficient way to accomplish the same end-goal. Lag, or non-responsiveness, is a cumulative frustration. Below are a few things to avoid in order to maintain a positive user experience. These are not strict rules that must always be followed, but they are general guidelines that, if you go against, you should carefully consider the reason and whether there is an alternative...

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