The Help Desk project
In the previous chapters, you have configured your JIRA to capture data with customized screens and fields, and processed the captured data through workflows. What you need to do now is secure the data you have gathered to make sure that only the authorized users can access and manipulate issues.
Since your Help Desk Project is used by your internal team, what you really need to do is to put enough permission around your issues to ensure the data they hold do not get modified by other users, usually by mistake. This allows us to mitigate human errors by handling access accordingly.
To achieve this, you need to have the following requirements:
You need to be able to tell who belongs to the help desk team
Restrict issue assign operations to only the user that has submitted the ticket and members of the help desk team
Not to allow tickets to be moved to other projects
Limit the assignee of tickets to the reporter and members of the help desk team
Of course, there are a lot of...
