Working with practical applications of ChatGPT in conversation design
From our understanding of the tasks that need to be carried out for conversation design, it’s easy to see that in some areas, we can leverage ChatGPT to help complete them. Some of the most popular conversation design tools also supply the ability to carry out these tasks as part of their functionality.
Tip
Remember that ChatGPT is a conversation design tool, not a replacement for conversation design best practices.
Intent clustering with ChatGPT
Intents are the core concept of most traditional conversational AI agents. The intent is there to define the intention of the user, and each intent needs to have a set of utterances to fire this intent. Many conversational AI implementations start with large volumes of live chat data, voice transcripts, or other unstructured text data, which will form the basis of the tasks or intents that a chatbot or voice interface will need to support.
