APIs in the digital value chain

The API team should be viewed as a refinery that processes raw materials from backend systems into API products, which provides developers with clean, well-organized ways to interact with the data. The diagram in Figure 4.1 represents the fundamental tasks of the API team. Incorporating a mature API product mindset influences the entire digital value chain, as depicted in the diagram. Care needs to be taken when building APIs so that end users have consistent access to record systems and other backend data:

Figure 4.1 – APIs in the digital value chain

This chain points out the primary users of the API: our Developer and Customers – the end users of the application. The experience of both these types of users is influenced by our API Development Team.

Developers are often concerned with the ease of use, reliability, robustness, and scalability of APIs so that they feel confident when using them to build their...