Search icon CANCEL
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Twilio Cookbook

You're reading from   Twilio Cookbook The Twilio cookbook will enable all kinds of telephone usage, including SMS, on your websites. It's a totally practical guide with a hands-on approach to help you dig deep into the enormous potential of telephone facilities on the Web.

Arrow left icon
Product type Paperback
Published in Sep 2013
Publisher Packt
ISBN-13 9781782166061
Length 266 pages
Edition 1st Edition
Languages
Tools
Arrow right icon
Author (1):
Arrow left icon
Roger Stringer Roger Stringer
Author Profile Icon Roger Stringer
Roger Stringer
Arrow right icon
View More author details
Toc

Table of Contents (17) Chapters Close

Twilio Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
1. Into the Frying Pan 2. Now We're Cooking FREE CHAPTER 3. Conducting Surveys via SMS 4. Building a Conference Calling System 5. Combining Twilio with Other APIs 6. Sending and Receiving SMS Messages 7. Building a Reminder System 8. Building an IVR System 9. Building Your Own PBX 10. Digging into OpenVBX Index

Screening and recording calls


Ok, we've set up a basic IVR. Now let's expand it a little and include the ability for our agents to accept a call or not.

We'll also set it up to record calls, which is standard for most IVR systems.

When calls come in, the agent will be prompted to press 1 to accept the call or, otherwise, any other number to disconnect the call.

Getting ready

The complete source code for this recipe can be found in the Chapter8/Recipe2/ folder.

How to do it…

This recipe will let us screen and record the calls we take. When a call is connected to an agent, they will receive a prompt whether they want to accept the call or not. If they want to accept it, they will hit 1 and the call will be connected. Pressing any other key will reject the call and hang it up.

  1. First, update extensions.php as follows:

    <?php
      include("config.php");
      header('Content-type: text/xml');
      echo '<?xml version="1.0" encoding="UTF-8"?>';
      echo '<Response>';
      $user_pushed = (int) $_REQUEST...
lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime