Chapter 8. Cloud Versus On-premise Versus Hybrid – The Deployment of a CRM Platform

How you choose to host your CRM solution can significantly impact your business. Factors to consider include features and services that are available to you, regulatory compliance, security, portability, how and when you can access your data, and who is responsible for keeping your solution safe. Then there is the overall cost of the system, including the money you spend to buy, maintain, and operate the system, along with the ongoing costs that you'll encounter.

These are just some of the core factors that will directly influence your choice of CRM platform and the hosting method for your solution. In this chapter, we will be covering what the most important factors are in each method, before evaluating both the pros and cons of cloud, on-premise, and hybrid deployment.

You have already come a long way in your journey and you probably have, at this point, chosen your CRM platform...