Deploying a Content Moderator

Today, organizations can connect to customers, vendors, partners, and more with agility like never before. We commonly deploy applications that allow our customers to quickly contact us and research common challenges through the likes of chatbots, online forums, social media, company blogs, and numerous other outlets. The flexibility offered by these outlets certainly provides us with the opportunity to enhance the journey a customer takes with Ocean Smart, but also provides more surface for disgruntled customers and employees to express their dissatisfaction. That dissatisfaction can be expressed in the form of negative discussions and – worse – lewd or inappropriate content.

For these reasons and more, Ocean Smart has enabled the powerful Content Moderator Cognitive service to provide a screening mechanism to make the best attempt at avoiding any of that inappropriate material from ever being seen by its customers. In this chapter, we...