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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

User models

All three delivery models described in the previous subsection, SaaS, PaaS, and IaaS can be an integral part of any computer cloud.

However, access to these services depends on the cloud model in terms of the type or type of its application.

So, let's understand each here in the following sections.

Public cloud

The Public Cloud consists of computer resources that are available to users on the basis of a subscription. The following is a very generic depiction of a public cloud:

Virtualization is one of the fundamental characteristics and driving forces of the public cloud. Virtual resources in a public cloud appear and are similar to physical resources in an old computing center, but their activation, looking...

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