Analyzing the other process groups

If you review Table 8.1 from this chapter, you’ll see that the other remaining business processes are going to be relatively more or less important to each of your clients, based on their industry and their specialty within it. Not every NetSuite client uses the cases/issues/knowledge base features, for instance, but those that make them a part of their customer-facing business consider them to be very important indeed.

Let’s talk through a few of the more commonly used processes here then and get an idea of the information you need to gather from the client when analyzing them.

Design to build

In the previous chapter, we talked about gathering requirements for items, but this process includes more than that. If your client has a manufacturing department of any sort, you might need to understand their need for work orders and assembly builds or more transactions, depending on how deeply they wish to track their shop processes...