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Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
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Authors (5):
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Steve Buchanan Steve Buchanan
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Steve Buchanan
Anders Asp Anders Asp
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Anders Asp
Steve Beaumont Steve Beaumont
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Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
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Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes FREE CHAPTER 2. Personalizing SCSM 2016 Administration 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

Creating and personalizing Change Management Sequential Activities


If you have configured Parallel Activities as described in the previous recipe, all activities will be set to the status of In Progress at the same time. If you need to serialize activities inside a Parallel Activity container you must use Sequential Activities.

This recipe will show you how to work with Sequential Activities inside a Parallel Activity container.

Getting ready

To create Sequential Activities in a Change Request Template open the SCSM 2016 console and navigate to Library | Templates. Open the Change Request Service Pack Installation Template that we created in an earlier recipe.

How to do it...

Follow these steps to create a Sequential Activity:

  1. Click on the Activities tab in the Change Request form.

  2. Open the Parallel Activity we created in the previous recipe. (Right-click on the title of the Parallel Activity and select Open.

  3. Click on the Activities tab in the Container Activity Template form.

  4. Click on the + Activities...

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