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Microsoft Dynamics 365 AI for Business Insights

You're reading from   Microsoft Dynamics 365 AI for Business Insights Transform your business processes with the practical implementation of Dynamics 365 AI modules

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Product type Paperback
Published in Mar 2024
Publisher Packt
ISBN-13 9781801810944
Length 178 pages
Edition 1st Edition
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Author (1):
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Dmitry Shargorodsky Dmitry Shargorodsky
Author Profile Icon Dmitry Shargorodsky
Dmitry Shargorodsky
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Table of Contents (18) Chapters Close

Preface 1. Part 1: Foundations of Dynamics 365 AI
2. Chapter 1: Introduction and Architectural Overview of Dynamics 365 AI FREE CHAPTER 3. Chapter 2: Microsoft Dynamics 365 AI Architecture and Foundations 4. Part 2: Implementing Dynamics 365 AI Across Business Functions
5. Chapter 3: Implementing Dynamics 365 AI for Sales Insights 6. Chapter 4: Driving Customer Service Excellence with Dynamics 365 AI 7. Chapter 5: Marketing Optimization with Dynamics 365 AI 8. Chapter 6: Financial Analytics with Dynamics 365 AI 9. Part 3: Advanced Applications and Future Directions
10. Chapter 7: Leveraging Generative AI in Dynamics 365 11. Chapter 8: Harnessing MS Copilot for Enhanced Business Insights 12. Chapter 9: “Virtual Agent for Customer Service” in the Context of MS Copilot and Microsoft Dynamics 13. Chapter 10: Fraud Protection with Dynamics 365 AI 14. Part 4: Looking Ahead
15. Chapter 11: Future Trends and Developments in Dynamics 365 AI 16. Index 17. Other Books You May Enjoy

Personalization and recommendation engines for sales effectiveness

The paradigm of modern sales has shifted drastically from volume-based approaches to value-driven interactions. Dynamics 365 AI is at the forefront of this transition, embedding personalization into the DNA of sales strategies. The current market dynamics, dominated by discerning consumers and clients, demand tailored experiences. These personalized interactions, fostered by Dynamics 365 AI’s capabilities, can significantly enhance user engagement, improve conversion rates, and solidify brand loyalty.

An example of a real-world implementation of a value-based approach could be a boutique cosmetic brand that faces challenges in a market dominated by larger competitors. The brand realizes that the key to standing out is not just increasing sales volume but creating value-driven, personalized experiences for its customers. The brand can implement Dynamics 365 AI to analyze customer data, such as past purchases...

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