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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Authenticating users


The vast majority of the content in a ServiceNow instance is private and not available to just anyone browsing around the Internet. To control what users can see and do, you firstly need to know who they are. There are many different authentication mechanisms in ServiceNow, ranging from a simple username and password to complex industry-standard protocols such as Security Assertion Markup Language (SAML) and OpenID.

Using internal authentication

The standard way to prove your identity to your instance is with a username and password. The User table contains user ID and password fields. When an unauthenticated user accesses the instance, a login form is provided. The values that the user provides are compared with those in the User table, and if a set matches, a session is created, the roles associated with that user are recognized, and the user can begin their work. If the optional Remember me checkbox is checked, a longer-life cookie is stored in the browser during the...

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