Scenario walkthrough
The following is an illustration that shows how Dynamics CRM can be extended in an education-based institute, for example, a typical school.
Mapping the entities: A typical school management application will consist of the following actors:
- Students
- Teachers
- Parents
- Resources, including classrooms, playground, labs, and so on
- Library books
Apart from the aforementioned actors, there will also be the following processes to enable the daily working of the institute:
- Attendance management
- Test evaluation
The first step is to identify whether there is a possibility of mapping any of the existing out-of-box entities for our usage. Based on our analysis, if that is not possible, we will create a new entity.
Dynamics CRM provides CONTACTÂ or CUSTOMERÂ as a standard out-of-box entity. By default, it contains attributes such as the first name, last name, and so on. This entity can easily be mapped to either a Student, a Teacher, or a Parent.
As we are using the same entity for all of the students...
