Chapter 11 – Managing Phone Systems in Microsoft Teams

1. A. True

   Explanation: Auto attendants' settings include a place to type a message rather than upload a recording. This typed text is then read aloud.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant#call-flow.

2. B, D, and E: You'll create a call queue assigned to a resource account and assign a service number to it.

   Explanation: All three (call queue assigned to a resource account with a service number) are required to solve the scenario.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue.

3. B. Call park policy

   Explanation: Call park is the process of placing a call on hold so that it can be transferred to other users.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve.

4. C. Calling policy

   Explanation: Calling policies can include a setting for busy on busy that could provide a busy tone...