Creating and managing auto attendants
Auto attendants are the bot-like operators for calls that provide numeric button options for users to get to the right department or person. You can either record and upload the audio used by the auto attendant or use text-to-speech technology (system-generated prompts) for the greeting and menu.
Each auto attendant has its own language and time zone, making it easy for it to assist in business needs during local business hours in the most appropriate language. Being available during business hours is helpful, as is the counterpart of configuring it to respond during off-hours, weekends, holidays, and so on in a way that's most appropriate for the context.
Each auto attendant can optionally be configured with a specific person in your organization set as the operator. This allows someone to speak personally with a professional in your organization who is familiar with the business processes or structure of the business area in which...
