Incoming emails
We have seen how to configure Jira to send emails to notify users about updates on their issues. However, this is only half of the story when it comes to Jira’s email support.
You can also set up Jira so that it periodically polls mailboxes for emails and creates issues based on the emails’ subject and content. This is a very powerful feature with the following benefits:
- It hides the complexity of Jira from business users so that they can log issues more efficiently and leave the complexity to the IT team.
- It allows users to create issues, even if Jira can only be accessed within the internal network. Users can send emails to a dedicated mailbox for Jira to poll.
In this section, we will look at how to add incoming mail servers for Jira to poll emails, and then create mail handlers to create issues and/or comments from the emails.
Adding an incoming mail server
For Jira to retrieve emails and create issues from them, you need...
