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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

Product type Paperback

Published in Oct 2020

Publisher Packt

ISBN-13 9781789950243

Length 644 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

CRM

Author (1):

Nicolae Tarla

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 - Platform Structure and Extensibility Capabilities

2. Getting Started with Dynamics 365 FREE CHAPTER

3. Dynamics 365 Platform Structure

4. Section 2 - Default Modules Available with the Platform

5. Dynamics 365 Sales Application

6. Dynamics 365 Customer Service

7. Dynamics 365 Field Service

8. Dynamics 365 Project Service Automation

9. Dynamics 365 Marketing

10. Section 3 - Customization, Configuration, and Extensibility

11. Dynamics 365 Customer Engagement and Power Platform

12. Customizing Dynamics 365

13. Building Better Business Functionality

14. Section 4 - Integrations

15. Out-of-the-Box Integration Capabilities

16. Custom Integration Capabilities

17. Section 5 - Administration

18. Core Administration Concepts

19. Other Books You May Enjoy

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The extensibility options

Dynamics 365 is a very flexible platform with a multitude of extensibility options. The system can be extended through various methods and components. Third-party solutions can be acquired from Dynamics Marketplace, and internal customizations can be performed, packaged, and exported from one environment to another.

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Authors (1)

Nicolae Tarla

Nicolae Tarla

Nicolae Tarla is an Independent Consultant focused on business transformation, enterprise architecture, and digital transformation. He has architected and implemented business solutions for over 15 years for private and public sectors, at both enterprise and SMB level. With a passion for CRM, he has touched multiple platforms during his career and continues to recommend the best business solutions for clients. He was awarded the Microsoft MVP for four consecutive years. He is actively involved with the leadership team for the local D365UG and participates in organizing the local D365 Saturday events. He continues to share his knowledge through his personal blog and other channels.

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