Summary

In conclusion, in this chapter, we’ve seen how conversational AI has made steady progress from rule-based to AI-driven intent-based systems. By looking at the applications of ChatGPT, we’ve seen that as the capabilities of modern conversational AI systems have grown, so have the breadth and depth of use cases for conversational experiences. There are thousands of these systems, carrying out complex tasks across multiple industries.

From our initial focus on ChatGPT, we have seen it’s a powerful tool that has the capabilities to revolutionize the field of conversational AI by taking on more complex tasks and use cases that until recently have been difficult to achieve with modern conversational AI platforms. It offers a wide range of applications in many industries, including customer service, healthcare, finance, law, education, and more.

However, the chapter has also highlighted that it’s important to be aware of its limitations and risks...