SAP Conversational AI
SAP Conversational AI (CAI) offers Natural Language Processing (NLP) capabilities to enable users to create intelligent chatbots to automate workflows. SAP CAI is the conversational AI layer of SAP BTP to help businesses to build bots through its low-code bot building platform and embed chatbot experiences into SAP applications to deliver a personalized experience and automate time-consuming and repetitive tasks.
As an enterprise conversational AI platform, SAP CAI provides the following capabilities:
- Build the bot: Give skills to the bot that include the trigger, requirements, and responses, and create the conversational flow with the Bot Builder tool
- Train the bot: Create intents and use expressions to teach the bot what it can understand and recognize from the users
- Connect the bot: Connect the bot to SAP solutions and various messaging platforms and integrate with a fallback channel to a human agent if required
- Monitor the bot: Understand...
