Development and testing
The development of our conversational application is where R&D takes on the most important role. Whether building solutions from scratch or using some of the available solutions and toolkits, R&D will be responsible for translating our conversations into code, delivering the business logic across all channels and devices.
To be able to build the solution, R&D, based on the preceding work, will build a technical flow, which will take into consideration multiple scenarios and requirements. Those flow charts, or for voice solutions, Voice User Interfaces (VUI), are based on specific building blocks that represent certain functionalities.
You can use Google Drawings for that or any of the available solutions on the market. The following flowchart is an example of a request loan rate conversational flow, which takes into consideration the need for authentication.
Figure 7: Building the business logic: preparing the conversational flow for R&D to program
The...
