The 8 Laws of Digital Transformation
Finally, the Holy Grail. Nirvana. Serendipity's Golden Opulence Sundae (nice). Shangri-La. The Cubs winning the World Series. The "ultimate operative state" every modern organization seeks to achieve…Digital Transformation. But what exactly is Digital Transformation?
Digital Transformation is the creation of a continuously learning and adapting, AI-driven, and human-empowered business model that seeks to identify, codify, and operationalize actionable customer, product, and operational insights (propensities) in order to optimize (reinvent) operational efficiency, enhance customer value creation, mitigate operational and compliance risk, and create new revenue opportunities.
In this chapter, we'll pull together all the aspects of digital transformation we've discussed so far—with the concept of "human empowerment" to be covered in Chapter 9, Creating a Culture of Innovation Through Empowerment...
