Creating a Culture of Innovation Through Empowerment

Digital Transformation is the creation of a continuously learning and adapting business model (AI-driven and human-empowered) that seeks to identify, codify, and operationalize actionable customer, product, and operational insights (propensities) in order to optimize (reinvent) operational efficiency, enhance customer value creation, mitigate operational and compliance risk, and create new revenue opportunities.

Okay, now that we've covered all the economics, data, and analytics mumble jumble, let's focus on the real secret sauce to any digital transformation journey—empowering your people.

This will be the most difficult chapter in the book because it forces the reader to embrace a very uncomfortable and even troubling concept—ambiguity. Ambiguity—the quality of being open to more than one interpretation—is the key to human, societal, and organizational evolution. If everyone has the...