The PSS application was performing well, successfully supporting all business requirements, as well as expected service levels. The system had no issues in scaling with the organic growth of the business in the initial years.
The business has seen tremendous growth over a period of time. The fleet size increased significantly and new destinations got added to the network. As a result of this rapid growth, the number of bookings has gone up, resulting in a steep increase in transaction volumes--up to 200 to 500 fold of what was originally estimated.
