The benefits of tracking your work

The foundation of any successful project relies on an organized approach toward task management and tracking. Utilizing a ticketing system in Salesforce DevOps offers multiple advantages.

Transparency

All tasks and their statuses are visible to team members, fostering open communication and promoting teamwork. When everyone has visibility into what needs to be done and who is working on what, it eliminates duplicative work and makes coordinating easier.

This visibility provides benefits at multiple levels – for individual team members, team managers, cross-functional stakeholders, and leadership. For team members, having all tasks and current statuses in a central ticketing system lets everyone see what needs to be worked on and who is working on what. Immediately, developers can check which tickets are In progress versus In code review or Ready for testing. Testers can view what items are queued up for validation.

This real-time...