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Salesforce CRM : The Definitive Admin Handbook - Third Edition

You're reading from Salesforce CRM : The Definitive Admin Handbook - Third Edition Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

Product type Paperback

Published in Jan 2015

Publisher Packt

ISBN-13 9781784397562

Length 480 pages

Edition 3rd Edition

Tools

Salesforce

Concepts

System Administration

Authors (2):

Paul Goodey GP

Paul Goodey

View More author details

Table of Contents (12) Chapters

Preface

1. Organization Administration

2. User Management in Salesforce CRM FREE CHAPTER

3. Configuration in Salesforce CRM

4. Data Management

5. Data Analytics with Reports and Dashboards

6. Implementing Business Processes in Salesforce CRM

7. Salesforce CRM Functions

8. Extending Salesforce CRM

9. Best Practices for Enhancing Productivity

10. Mobile Administration

Index

Folders

Folders are used to organize e-mail templates, docs, reports, and dashboards. Folder access is specified as read or read/write, which is explicitly set for the folder, and there is no rolling up of user permission to access using the role hierarchy. Only one type of media can be stored per folder; it is not possible to mix the types of files that are stored.

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Authors (2)

Goodey

Goodey

Paul Goodey is the author of the book entitled Salesforce CRM Admin Cookbook, by Packt Publishing. He has over 25 years' experience developing web technology solutions for companies of all sizes across a variety of industries, and has been building solutions with Salesforce CRM since 2006. He has enjoyed a variety of roles while working with Salesforce CRM, having worked as a developer, business analyst, solutions architect, and system administrator to provide solutions for both in-house and consultancy-based end users. Based in the UK, near London, his professional qualifications include Salesforce Certified Administrator (ADM-201), and he is a keen and active member of Salesforce's administrator and developer online communities.

See other products by Goodey

Paul Goodey GP

Paul Goodey GP

Paul Goodey is the author of the book entitled Salesforce CRM Admin Cookbook, by Packt Publishing. He has over 25 years' experience developing web technology solutions for companies of all sizes across a variety of industries, and has been building solutions with Salesforce CRM since 2006. He has enjoyed a variety of roles while working with Salesforce CRM, having worked as a developer, business analyst, solutions architect, and system administrator to provide solutions for both in-house and consultancy-based end users. Based in the UK, near London, his professional qualifications include Salesforce Certified Administrator (ADM-201), and he is a keen and active member of Salesforce's administrator and developer online communities.

See other products by Paul Goodey GP

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