Appendix: Looking Forward and Next Steps

Robotic Process Automation (RPA) is a rapidly advancing field and is going through exponential change due to several internal and external factors.

Since the beginning of the Information Age, we have gone through many waves of process automation. We started with the computerization of lines of businesses led by Management Information Systems (MIS) groups within each organization. Once the businesses were computerized, we started looking for ways to optimize the business processes through Business Process Management (BPM). While BPM focused on end-to-end processes, RPA emerged as a way to automate discrete tasks using existing user interfaces.

Now, with significant capital being invested, we can see that RPA platforms are expanding, with the inclusion of technologies such as Artificial Intelligence (AI), Computer Vision (CV...