Summary

In the previous chapters, the concept of modeling business services as service targets in OEM Grid Control was introduced and in this chapter, it was revisited in the context of defining and measuring the service-levels based on various performance indicators of business services. The chapter explained the concept of service-level agreements and service-level management within OEM Grid Control. Subsequently, we explored the various options available to model these service-level agreements using service-level rule for service targets. The chapter ended with a detailed discussion on the monitoring the actual service-levels for service targets in OEM Grid Control.

The chapters covered thus far focused primarily on a single business service. However, in modern day enterprises, business services rarely function in silos. In most enterprise IT networks, business services are offered as part of a suite comprising multiple business functions that interact with each other. These interactions...