Who needs to be involved
In an ideal world, senior management would understand that one of their most important assets is the knowledge of the organization itself. They would be fully committed to the creation of a central repository, ensure that there were sufficient resources to maintain it, and support the development of effective processes. Every major decision would be informed by the content of the central repository. Every project would obtain information from and contribute to the central repository.
Most of us do not live in such a world yet.
Motorola change process
Motorola knows a thing or two about the process. Here is their humorous analysis of what really happens:
Assign a manager
Set a goal that is bigger and better
Define the direct outcomes
Determine the measures
Dissect the problem
Redesign the machine
Implement the adaptation
Test the results
Assign blame
In this chapter, I will suggest how a governance structure might look, once the vision has been implemented. I will then move on...
